What's basic payment terms and delivery time for your luminaires?

Generally, 30% down payment after order confirmation, and 70% balance payment before shipment. Samples will be ready 5-7 working days; Batch order will be ready in 25-30 working days.

How long is warranty for your luminaires?

Generally, 5 years for modules, drivers, and whole luminaires. If the project needs more than 5 years warranty, we could make a negotiation case by case.

What service could you provide before order？

A. Make the introduction of Hpwinner company profile and product which client interested; B. Offer free lighting simulations according to various requirements; C. Provide professional and customized solution advice if the luminaires are used in special applications.

What are the biggest advantages of HPWINNER compared to other thousands of led lighting suppliers in china?

A. Hpwinner is the first smart led outdoor lighting factory with molding, die-casting, powder spraying, and luminaires assembly in China. 75,000+ Square meters production area with 800+ employees. B. Make tailored individualized solutions for an enormous variety of different outdoor lighting conditions. C. All luminaires are developed based on an IP68 light source, which makes them more reliable. D. More than 300 kinds of light distributions are optional to satisfy different applications. E. 100+ R&D team members who are all well-experienced and graduated from famous schools always offer professional guidance on every client’s project.

What are the options of finished color for your lamps?

Our standard finished color for luminaires is Grey, black, white and blue. Besides, we could offer customized color according to client’s requirement.

Would you offer after-sales support?

Yes, we are happy to provide solutions and we also have some branch companies in some countries, they could offer some local service. You can always get professional reply by phone or email within 2 hours from our team.

Is it ok to print my logo on lamp?

Yes, we provide OEM service to our customers, we can help to make the label according to your requirements.

How to deal with the defective?

All of our products are produced in the strict quality control system. We offer 5 years warranty for this product, if there is any defective during the warranty, please provide the picture or video of the working situation of the defective lights, we will ship the new spare parts to you within a few days or send it together with your next order. We have a limited warranty document for different markets, and if interested, pls kindly download them in our document download page.

What certificates do your lamp have? Do your factory have iso-9001, 14001?

We have acquired UL, ENEC, CB, CE, RoHS, IP, IK, Lm79, LM82, ISTMT and other reports to our lamp from well-known third laboratories such as UL, TUV, SGS, DEKRA and so on. Our Factory have acquired ISO 9001, ISO 14001, ISO 50001, ISO 45001 certificates from well-known third laboratory TUV.

FAQs

Q What's basic payment terms and delivery time for your luminaires?

A :
Generally, 30% down payment after order confirmation, and 70% balance payment before shipment. Samples will be ready 5-7 working days; Batch order will be ready in 25-30 working days.
Q How long is warranty for your luminaires?

A :
Generally, 5 years for modules, drivers, and whole luminaires. If the project needs more than 5 years warranty, we could make a negotiation case by case.
Q What service could you provide before order？

A :
A. Make the introduction of Hpwinner company profile and product which client interested;
B. Offer free lighting simulations according to various requirements;
C. Provide professional and customized solution advice if the luminaires are used in special applications.
Q What are the biggest advantages of HPWINNER compared to other thousands of led lighting suppliers in china?

A :
A. Hpwinner is the first smart led outdoor lighting factory with molding, die-casting, powder spraying, and luminaires assembly in China. 75,000+ Square meters production area with 800+ employees.
B. Make tailored individualized solutions for an enormous variety of different outdoor lighting conditions.
C. All luminaires are developed based on an IP68 light source, which makes them more reliable.
D. More than 300 kinds of light distributions are optional to satisfy different applications.
E. 100+ R&D team members who are all well-experienced and graduated from famous schools always offer professional guidance on every client’s project.
Q What are the options of finished color for your lamps?

A :
Our standard finished color for luminaires is Grey, black, white and blue. Besides, we could offer customized color according to client’s requirement.
Q Would you offer after-sales support?

A :
Yes, we are happy to provide solutions and we also have some branch companies in some countries, they could offer some local service. You can always get professional reply by phone or email within 2 hours from our team.
Q Is it ok to print my logo on lamp?

A :
Yes, we provide OEM service to our customers, we can help to make the label according to your requirements.
Q How to deal with the defective?

A :
All of our products are produced in the strict quality control system. We offer 5 years warranty for this product, if there is any defective during the warranty, please provide the picture or video of the working situation of the defective lights, we will ship the new spare parts to you within a few days or send it together with your next order.

We have a limited warranty document for different markets, and if interested, pls kindly download them in our document download page.
Q What certificates do your lamp have? Do your factory have iso-9001, 14001?

A :
We have acquired UL, ENEC, CB, CE, RoHS, IP, IK, Lm79, LM82, ISTMT and other reports to our lamp from well-known third laboratories such as UL, TUV, SGS, DEKRA and so on.

Our Factory have acquired ISO 9001, ISO 14001, ISO 50001, ISO 45001 certificates from well-known third laboratory TUV.

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